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Saturday, April 25, 2009

Bad Day

Fren, today really a bad bad day for me...in the morning supposed to be a good day cause i don need to work in the morning and only need to work during dinner time at 7:30pm...one whole day thinking of him after chatting wit him through msn... i am sad i cant concentrate on my work....

Once i stepped into the restaurant the assistant manager (AM) asked me: "Joan, who is the one who did the signage for the guest? Din i told u that u don need to include the time & venue?"---is my mistake cos i totally forgotten wat my AM told me...and when the time she realised my mistake the guests arrived already so she very angry n i got scolded fr her, the same guest again, they have pre-ordered so we need to prepare a table menu to put it on their table, my colleague did wrongly n i got scolded again cause my AM said y we din communicate among each oth.........the last BIG BIG BIG mistake i did....in-house guest called to order food to send to their room...i took his order n i key in the order wrongly into the system n the food was sent to the guest's room the guest very very angry, called up n complaint...my AM super duper angry this time cause in-house guest very important to us, they r the one who will affect our bonus by end of the yr (cause survey upon checked out)....god i really really make a big big mistake today, then my manager n the oth big boss have to do recovary for me by apologise to them and give them some free desserts...the guest very very upset.. My AM asked me wat is happening on me....since 9months ago wheni started at this place i had never did such a big mistake...haih...i spoiled my image in front of the new manager n in front of my big boss jus cause of my personal problem...is reali a bad bad day for me...jus need to work for 3hrs and i got scolded 3times....i think because of that they asked to take a rest at home 2ml (Sunday)...so i don have to work n take some rest at home i guess...
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I reali reali "xia sui" this time....haih.......before my holiday always i make such a big mistake..is jus 2more days from my holiday oso i cant live peacefully in tht resaturant....haih...dam sad